Michaels Reviews

Check out trusted Michaels reviews on Kupn to shop wiser

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General rating

2.4/5.0

Of the 45 reviewers, 13 (28.89%) recommend this store.

Customer reviews

5

13

4

0

3

2

2

5

1

25

What is your rating for Michaels?

Share your experience with Michaels by leaving a review! We carefully review and publish both positive and negative feedback!

Poor Quality Framing And NO CUSTOMER SERVICE

Recently I had a poster reframed where I supplied the poster and the glass. I was only purchasing the frame, which came in scratched. They offered to have it redone but said it Might happen again. The employee told me that my frame was just pressed sawdust and glue with a "sticker" covering it to look like metal. There was no mention of this when I chose it, and it was NOT Inexpensive. It was redone without scratch but with no accommodation and an additional trip to the Store. I tried online and by phone to contact customer service, but, apparently, there is NO such thing. I Highly recommend shopping elsewhere for framing.

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0

Isobel.Frazier

Reviewed on: Jul 03, 2023

The worst customer service ever

The worst customer service ever. EVER!

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0

Darryl P.

Reviewed on: Jun 23, 2023

Little Rock Sales Associate

Little Rock Sales Associate, Kaitlyn M was so helpful when I was buying flowers and wedding decor! The store had a great selection and was very organized!

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0

Williams558

Reviewed on: Jun 23, 2023

Recommends this store!

Store phone not working. National Customer service useless

The worst customer service I have ever experienced in my life. The local store is literally not working so I called the National number. I got someone with a language barrier that told me to just drive to the store. I asked for a supervisor and after 5 minutes the fool just hung up.

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0

Edwards

Reviewed on: Jun 22, 2023

Restrooms

If you can't have restrooms for customers I'll shop at Hobby Lobby for now on. You need restroom for customers.

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0

Albert.Kuhn

Reviewed on: Jun 12, 2023

Customer Service at Westminster Store…

Customer Service at Westminster Store SUCKS!!! The cashier saw me in line, looked at me, didn't say anything (no hello, can I help you...nothing!!!!) I walked up to the counter and I gave her the same energy, she looked like she didn't want to be there!.. didn't even say a damn thing when I paid and was leaving! The next time I go in there and if I get her then she will get called out!!!

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0

Wilma641

Reviewed on: Jun 12, 2023

Not a fan.

Not a fan. I get what I need because I know what I'm looking for. I wouldn't go but it's the only option in my area. They're sale items versus regular pricing needs to be much clearer. It's difficult going to the cashier every time to check an item, especially when it's busy, to check if it's actually on sale or not then it's annoying when a bill gets rung up and it's a lot more expensive than you thought it would be because items in the store are mixed up and prices are not clear. I've been to plenty of craft and art stores and I will say Michael's is plummeting downhill in quality and in organization.

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0

Neil898

Reviewed on: Jun 11, 2023

Do not order to Michael online. Horrible service!

I will never order again online to Michael. My package took forever to arrive. Got lost. Bad customer service. Will stick with Amazon.

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0

Zoey.Beck

Reviewed on: Jun 10, 2023

Brittany Sensing was very nice at…

Brittany Sensing was very nice at register and favors singer JoJo :) I got the supplies that were needed.

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0

Lillian H.

Reviewed on: Jun 07, 2023

Recommends this store!

DONT GO HERE

I went to my local Michaels a few days ago (located at 4999 Houston Rd #200, Florence, KY 41042) and received extreme disrespect from the assistant manager that was on duty at the time. This employee, named Connie, not only disregarded my presence as a customer, but also refused me service due to her “being busy”. If you think about buying from this location, don’t. Their managers are rude. I also feel bad for the employees working at this location because I found out they get paid less than $10 an hour and they are extremely understaffed. I could not find employees while I was walking through this store except for rude Connie. If this review, somehow reaches the Michaels that I am talking about, good. Because they need to know how terrible their store is.

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Gabe286

Reviewed on: Jun 03, 2023

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FAQs by the Kupn Community

Are there other similar companies to Michaels that are less expensive or better?

Charlotte R. Dec 19, 2022

They know that arts and crafts people are easy going, so they exploit us.

Vargas385 Jan 15, 2020

Why can't you speak with a supervisor or team leader.Do they have any or are they just that busy.

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Is Michaels a scam or a legit company?

Eleanor R. Dec 19, 2022

Not legit. Just try to get to the corporate office. Look at the reviews... not legit in any way.

Victor379 May 13, 2021

Legit they have actual store locations all over the us.

Adam Nov 04, 2020

Legit, but sure feels like a scam. Very disreputable

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Was to have received a credit for returned items. Transaction botched by new employees. Now I'm being told the credit was issued. I did not receive it

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